Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

ARTICLE 1 – PURPOSE AND SCOPE

This Refund and Cancellation Policy (the "Policy") governs the cancellation, withdrawal, and refund terms for paid services offered by Orclever Science & Research Group ("Orclever") through www.orclever.com (the "Platform") — including conference and event registrations, membership plans, article processing procedures, training programs, sponsorship services, and other services. The Policy forms an integral part of the Distance Sales Agreement and the Preliminary Information Form approved electronically on the Platform, under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Seller / Service Provider:
Brand: Orclever Science & Research Group
Business Name: Zeki Oralhan
Tax Office / Turkish ID No.: Erciyes / 22586263914
Tax Number: 6450165623
Address: Harman Mah. 6224. Sokak No:3, Talas / Kayseri / Türkiye
E-mail: sales@orclever.com
Website: www.orclever.com

ARTICLE 2 – RIGHT OF WITHDRAWAL (GENERAL RULE)

The consumer may withdraw from a distance contract within fourteen (14) days of its conclusion without giving any reason and without paying any penalty, by sending a written notice including the registration/order number to sales@orclever.com. The exceptions listed in Article 3 are reserved.

ARTICLE 3 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for:

a) Services that must be performed on a specific date or within a specific period — including conference, congress, symposium, seminar, workshop, and similar event registrations, and leisure services (Art. 15/1-g). Conference and event registrations fall within this scope; their cancellation and refund terms are governed by the schedule in Article 4 of this Policy.

b) Services performed instantly in electronic media and intangible goods delivered instantly (Art. 15/1-ğ), such as activation of membership plans and digital access rights.

c) Services whose performance has begun with the consumer's approval before the withdrawal period expires (Art. 15/1-h), such as article processing, editorial, and operational support procedures already commenced.

ARTICLE 4 – CANCELLATION AND REFUND SCHEDULE FOR CONFERENCE AND EVENT REGISTRATIONS

4.1. Cancellation requests must be sent in writing to sales@orclever.com together with the registration number. The date the request reaches Orclever is taken as the basis.

4.2. Where the cancellation request is received;

• thirty (30) days or more before the event start date: 100% of the registration fee is refunded, less any payment-institution transaction/commission costs;

• fifteen (15) to twenty-nine (29) days before the event: 50% of the registration fee is refunded;

• fourteen (14) days or less before the event, or in case of no-show: no refund is made.

4.3. Substitution: Up to three (3) business days before the event, the participant may transfer the registration to another person of the same participant type free of charge, by written notice.

4.4. If the event is cancelled by Orclever, the registration fee is refunded in full. If the event is postponed, the registration remains valid for the new date; a participant unable to attend the new date may request a full refund within fourteen (14) days of the postponement announcement.

4.5. In cases of force majeure (natural disaster, epidemic, decisions of competent authorities, etc.), Orclever reserves the right to postpone the event or convert it to an online/hybrid format. If a price difference arises between participant types due to format conversion, the difference is refunded.

ARTICLE 5 – MEMBERSHIP AND DIGITAL SERVICES

Membership plans are activated instantly upon payment and are deemed commenced for the relevant period; fees for an activated period are non-refundable. Cancellation for subsequent periods is possible at any time, in which case no fee is charged for the following period.

ARTICLE 6 – ARTICLE PROCESSING AND PUBLISHING SERVICES

For article processing charges (APC and similar), refund requests received before peer review, editorial processing, or typesetting/publication has commenced are refunded in full. No refund is made after the process has commenced.

ARTICLE 7 – REFUND METHOD AND TIMING

Approved refunds are processed within fourteen (14) days of approval, using the original payment method. Card payments are refunded to the same card through the payment institution; the time for the amount to appear on the card or statement may vary by bank. Bank transfer payments are refunded to the IBAN notified in writing by the participant. Invoice cancellation and refund procedures are carried out in accordance with tax legislation.

ARTICLE 8 – DEFECTIVE SERVICE AND STATUTORY RIGHTS

If the service is not performed at all or as required, the consumer's rights under Law No. 6502 and related legislation are reserved.

ARTICLE 9 – DISPUTE RESOLUTION

Consumer Arbitration Committees (within the monetary limits announced annually by the Ministry of Trade) and Consumer Courts at the consumer's place of residence or where the transaction was made are competent for disputes arising from this Policy.

ARTICLE 10 – ENTRY INTO FORCE

This Policy enters into force on the date of its publication on the Platform. Orclever reserves the right to update the Policy; the version in force at the time of purchase applies.